to improve your user experience. By continuing, you agree to accept cookies. More information
1.1 Without prejudice to the application of any conditions stipulating the contrary included in a separate written agreement, the following general sales conditions are applicable to all offers, estimates or agreements with Metagenics Belgium BVBA, with registered office at Edward Vlietinckstraat 20, 8400 Oostende (called “Metagenics” hereafter).
1.2 The co-contractant (called the 'Customer' hereafter) acknowledges and accepts these general conditions purely by the fact of the order placed by them. Acceptance of these general conditions also implies that the Customer entirely relinquishes the application of their own general (purchasing) conditions.
1.3 If a clause of these general conditions should prove unenforceable or is in contravention of an imperative legal clause, then this shall not affect the validity
and enforceability of the other clauses of these general conditions nor shall it affect the validity and enforceability of that part of the clause concerned that is
not unenforceable or in contravention of imperative law. The unenforceable or contrary clause shall automatically be considered to have been replaced by an
enforceable and legally valid clause that fits as closely as possible to the purpose and scope of the original clause.
Any delivery and execution periods included in offers or estimates from Metagenics are purely for informative purposes and are not binding to Metagenics.
3.1 Any complaints concerning faults in relation to the goods delivered must always be sent within eight (8) days by registered letter to the registered office of Metagenics. The Customer must describe the faults clearly. In the absence of a clear description the complaints cannot be accepted by Metagenics.
3.2 Goods that were damaged, made incomplete, opened or used by the Customer cannot be returned to Metagenics. These returned goods shall remain available
to the Customer for a short period and shall not suspend the payment obligations of the Customer in any way.
4.1 The invoices issued by Metagenics are always payable cash at their registered office at the latest thirty (30) days after the date of the invoice and in the currency indicated on the invoice. Invoices must be disputed within five (5) days after receipt of the invoice. However invoice disputes do not suspend the payment obligations on the part of the Customer.
4.2 In the case of full or partial non-payment of the invoice on the due date, the Customer is lawfully and without any prior notification subject to payment of
interests for late payment at 12% per annum and this until full payment of the invoiced amount. Each month started is considered a fully month for the
calculation of the interests.
4.3 Furthermore in the event of non-payment of the invoice on the due date the Customer shall lawfully and without any prior notification owe fixed compensation of 10% of the amount of the invoice and with a minimum of fifty (50) euro. Metagenics reserves the right to claim higher compensation on condition of proof of more extensive damaged suffered.
4.4 In the case of non-payment of an invoice all other debts outstanding to Metagenics from the Customer shall lawfully and without prior notification become immediately payable. In that case Metagenics furthermore reserves the right to suspend execution of all current orders and to do so without prior notification and without any compensation for damages.
All goods remain the property of Metagenics until full payment of the goods delivered. Notwithstanding the aforementioned, the risks of loss or destruction of the goods sold shall be borne in full by the Customer from the moment the sold goods are delivered to him.
6.1 Metagenics (including its employees or representatives) may only be held liable for damage caused by itself due to deliberate fault or fraud. Metagenics cannot
be held liable for any other faults (including serious faults).
6.2 If Metagenics should be held liable in relation to the Customer, then this liability is limited to the amount equal to the value of the invoice concerning the product
by which the damage was caused. Metagenics cannot under any circumstances be held liable for indirect damage, including, yet not exclusively, consequential damage and loss of profit or turnover.
6.3 Barring explicit agreement otherwise between the parties, Metagenics is not considered to have any knowledge of or to have taken account of the specific applicable the Customer will make of the purchased goods and Metagenics may therefore not be held liable for this. The Customer is exclusively liable for how he uses the purchased goods and/or the purposes for which he uses these goods. Metagenics cannot be held liable either for any damage resulting from the use of the sold goods combined with other products or materials.
7.1 The sale, delivery or putting the goods delivered by Metagenics to the Customer at the disposal of third parties in any other way must be realised in the original
packaging from Metagenics and in an undamaged composition of the goods per unit, without the Customer having changed or had anything changed to the
composition and the packaging.
7.2 The Customer undertakes to impose the stipulations of this clause onto their customers as well, by means of a chain clause. If and insofar as the Customer
fails to comply with this obligation, and/or the customers of the Customer fail to comply with the chain clause imposed in such a way, the Customer shall be
held fully liable for all damages suffered by Metagenics as a result and he shall fully indemnify and compensate Metagenics.
8.1 The Customer shall indemnify Metagenics for any claims by third parties damaged in connection with the execution of the agreement and for which the cause is not attributable to Metagenics in accordance with article 6 of these general conditions.
8.2 Metagenics may oblige the Customer to remove goods from the market, which it placed on the market and on which a fault is found or on which a fault threatens
to become known, within a reasonable period to be stipulated by Metagenics (recall). Metagenics cannot be held liable for any costs resulting from the recall of the Customer's goods.
9.1 All agreements to which these general conditions are applicable, as well as all other agreements resulting from it, are governed exclusively by Belgian law. The
application of the Vienna Sales Convention is excluded.
9.2 All disputes concerning agreements subject to these general conditions are under the exclusive jurisdiction of the Courts of the court district of the registered office of Metagenics. This jurisdictional clause may only be deviated from through the explicit and prior written agreement of Metagenics.
10.1 The Customer has the right to withdraw from the contract within 14 days without giving any reasons.
10.2 The withdrawal period expires 14 days after the day on which the Customer or a third party appointed by the Customer acquires physical possession of the good or, if the Customer has ordered several goods via a single Order, if the good is made up of various shipments or components that are delivered separately, 14 days after the day on which the Customer or a third party other than the carrier, appointed by the Customer, acquires physical possession of the last good, last shipment or last component.
10.3 To exercise the right of withdrawal, the Customer must unambiguously notify Metagenics of his or her decision to withdraw from the agreement (e.g. in writing by post, fax or e-mail).
10.4 The Customer may, but is not required to, use the attached model withdrawal form for this purpose.
10.5 To meet the withdrawal deadline, it is sufficient for the Customer to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
10.6 If the Customer withdraws from the contract, Metagenics will reimburse all payments received from the Customer,
including the costs of delivery (with the exception of any supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by Metagenics), without undue delay and in any event not later than 14 days from the day on which Metagenics is informed about the Customer's decision to withdraw from this contract. Metagenics will carry out such reimbursement using the same means of payment as used for the initial transaction, unless the Customer has expressly agreed otherwise; in any event, the Customer will not incur any fees as a result of such reimbursement. Metagenics may, however, withhold reimbursement until it has received the goods back, or until the Customer has supplied evidence of having sent back the goods, whichever is the earliest.
10.7 The Customer must immediately and in any event not later than 14 days after the day on which the Customer has notified Metagenics of his or her decision to withdraw from the contract, return or hand over the goods to Metagenics, unopened, preferably in their original packaging, undamaged and accompanied by the invoice and the delivery note. Considering the nature of the Products, i.e. food supplements, the Customer forfeits the right of withdrawal for Products that were opened (i.e. whose seal is broken). The Customer meets the withdrawal deadline if he or she returns the goods before the 14-day period has expired. The Customer must bear the direct costs of returning the goods. The Customer is solely liable for the diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.